Delivery/Returns

Delivery & Returns

DELIVERIES

Royal Mail Special Delivery Service is used for all our Jewellery the insurance attached to this service is, under £500.00 in value UK & £250.00 Rest of world.

United Kingdom £9.00 per parcel under 100g, Europe £16.00 per parcel under 100g and International £20.00 per parcel under 100g.

Please contact us for heavier items or Items over £500.00 UK or £250.00 Rest of world in value.

Vouchers will be posted out at £2.00

RETURNS

If for any reason you change your mind about your purchase you can return your piece of jewellery to us within 21 days of receipt for a full refund or exchange. The item must not have been worn and returned in the same condition as when you received it. We may refuse a full refund if the item has been damaged or worn. Please ensure you keep your receipt as proof of purchase as we require a copy of this with your returned item along with original packaging, your full details, and note if you would like a refund or an exchange. There will be a fee of £5.00 deducted from refunds on returned earrings for the cleaning process that would be required.

Please be aware you are responsible for the cost of returning the item to us. We recommend Royal Mail Special Delivery which includes proof of delivery along with insurance (you must specify the correct cover).

You can also return items in person to our shops. You will need to bring your original purchase receipt along with the original packaging.

If you are outside of the UK please consider customs charges for returning items to us, we do not cover these fees for you

TERMS RELATING TO DELIVERY AND RETURNS

Damage or customer negligence voids any rights you have to take advantage of our refund or exchange policies. If you return goods to us that are outside of our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.

IMPORT DUTY AND VAT FOR INTERNATIONAL CUSTOMERS

In the UK VAT is included at 20% Blue John Cavern VAT Number is 158892119

 

Please send returns to The Original Blue John Craft Shop, Cross Street, Castleton, Hope Valley, Derbyshire. S33 8WH

If sending us a repair, please include contact details in with the item.

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